fb77 fun's Privacy Policy

1 Introduction and Scope of Application

fb77 fun operates an online gaming and sports betting platform for Bangladeshi users. This Policy applies to the Platform's website, mobile application, and any related services. The aim of this Policy is to inform you with complete transparency about what information we collect, why we collect it, where we store it, and how we keep it secure.

The minimum age to use this Platform is 21. We do not intentionally collect information from anyone under 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

2 Types of Information Collected

We collect two types of information — what you provide directly, and what is collected automatically while you use the Platform.

2.1 Information Provided Directly

• Full name, date of birth, and gender
• Mobile number and email address
• Verification information from a Bangladeshi National ID card or passport (as part of the KYC process)
• Payment account details (bKash, Nagad, Rocket, or bank account number — for transaction verification only)
• Messages and information provided via live chat or email during support contact

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen size
• Time of access to the Platform, time spent, and pages visited
• Betting history, game activity, and transaction records
• Browsing information collected via cookies and related tracking technologies

3 Purpose of Data Collection

fb77 fun collects and uses personal information only for specific and legitimate purposes. Those purposes are described in detail below:

• Account management: To handle registration, verify login, and maintain account security.
• Identity verification (KYC): To confirm age and identity in accordance with applicable regulations.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Customer support: To provide assistance via live chat and email.
• Platform improvement: To analyse user experience and improve service quality.
• Promotions and bonuses: To manage applicable bonus offers and personalised promotions.
• Legal compliance: To comply with relevant regulations and court directives.

4 Sharing Information with Third Parties

We do not sell your personal information for commercial purposes or provide it to unrelated third parties. However, limited information may be shared in the following cases:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, and associated banks), technical infrastructure providers, and game providers may receive the necessary amount of information — however, they are bound by contract under our privacy policy.

4.2 Legal Obligations

Information may be disclosed on the basis of applicable Bangladeshi law, court orders, or directives from competent authorities.

4.3 Organisational Changes

In the event of a business merger or change of ownership, user information may be transferred; users will be notified in advance in such cases.

5 Data Security Measures

fb77 fun treats the security of your personal information as its highest priority. To this end, we have put in place the following technical and administrative measures:

• SSL encryption: All data transmission is fully encrypted via SSL technology.
• Regular security checks: Regular security audits of servers and applications are conducted.
• Access control: Only authorised staff may access information for specific operational needs.
• Two-factor verification (OTP): Additional security is ensured through OTP verification for login and financial transactions.
• Data backup: Data is regularly backed up to secure servers.

However, transmission of information over the internet is not entirely risk-free — we maintain the highest security standards, but no method is 100% guaranteed. You also bear responsibility for keeping your password confidential.

6 Cookie Policy

Our Platform uses cookies, which are stored as small files in your browser. Through cookies we do the following:

• Remember your login status and preferences
• Analyse Platform usage patterns to improve the service
• Security verification and fraud prevention
• Present relevant promotions and bonus offers

You can disable cookies from your browser settings; however, this may limit some functionality of the Platform. When using third-party analytics cookies, we always follow a minimum-data principle.

7 Data Retention and Deletion Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention. Once that period has passed, the information is securely deleted or anonymised.

8 User Rights

As a user of fb77 fun, you have the following rights:

8.1 Right to Access Information

You may request to know what information we hold about you. If you contact us via live chat or email, we will complete verification and inform you accordingly.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Request for Data Deletion

You may request deletion of information that falls outside legal obligations. However, information related to ongoing financial transactions or dispute resolution may not be immediately deletable.

8.4 Right to Opt Out of Promotional Communications

You may withdraw from our promotional communications (email or SMS) at any time — through your account settings or by contacting support directly.

9 Responsible Gaming and Personal Information

In support of our Responsible Gaming Guidelines, information about a user's gaming behaviour may be analysed. The purpose is to identify excessive or harmful gaming patterns and provide support to the user. This analysis is entirely internal and is not shared with any third party.

10 Third-Party Links and Services

Third-party services connected to the fb77 fun platform (game studios, payment gateways) have their own privacy policies. fb77 fun is not responsible for information you provide to those services. For payment-related information, only the respective provider's security standards apply.

11 Policy Changes and Updates

fb77 fun reserves the right to change or update this Privacy Policy at any time. For significant changes, users will be notified in advance through the Platform or via their registered email. Continued use of the Platform after a policy change will be considered acceptance of the new policy.

12 Contact and Complaint Resolution

If you have any questions, complaints, or information requests regarding this Privacy Policy, please contact our support team. Detailed answers to common questions are available in our FAQ section. For direct contact, you can use the Platform's live chat (active 24/7) or write to us by email:

Email: [email protected]

Our support team is ready to assist in both Bengali and English. We review all privacy-related complaints on a priority basis.